Knowles Training Institute · Philippines
Building Trust In The Workplace Course in Philippines
Build trust, credibility and dependable working relationships across teams. A practical corporate course for organisations in the Philippines, focused on communication, consistency, accountability and behaviours that strengthen trust at work.
The key facts, in one place.
A quick summary of what HR, L&D teams and business leaders usually need before shortlisting this programme.
Need a fast answer?
- I know I want this courseRequest it →
- I need to compare itSee all corporate courses →
- I need advice firstAsk for a recommendation →
Final delivery format and duration depend on the agreed programme scope and audience.
What is the Building Trust In The Workplace course?
Building Trust In The Workplace develops the everyday behaviours that make people more willing to communicate openly, keep commitments and work constructively with colleagues. The focus is practical: participants examine how trust is built, maintained and repaired in real workplace situations.
Trust affects collaboration, communication, accountability and performance. When people trust one another, they are more likely to share information, raise concerns early, give useful feedback and follow through on commitments.
The course helps participants understand the behaviours that strengthen credibility, including consistency, transparency, respect, reliability and appropriate communication. It also explores how everyday choices can either reinforce trust or weaken it.
Participants practise practical ways to build trust with colleagues, managers, direct reports and cross-functional partners. They learn how to respond when trust has been damaged and how to create clearer, more dependable working relationships.
Credibility
Build confidence through consistency, competence and follow-through.
Open communication
Share information clearly and create space for honest dialogue.
Reliability
Keep commitments and make expectations easier to depend on.
Respect
Strengthen working relationships through fairness and consideration.
Accountability
Own actions, address gaps and follow through on responsibilities.
Trust repair
Handle misunderstandings and damaged relationships constructively.
Is this course right for your team?
A quick check against the situations this programme is designed to improve.
A good fit if
- Teams need stronger openness, reliability or collaboration
- Managers want to build credibility and confidence with their people
- Communication issues are affecting working relationships or cooperation
- People avoid difficult conversations because trust is fragile
- You want consistent behaviours that strengthen accountability and respect
Consider another course if
- You need specialist counselling or clinical support for a serious interpersonal issue
- Your priority is technical capability rather than workplace relationships
- You need formal mediation for an active dispute rather than development training
- You want a single specialist topic, such as negotiation or presentation skills, in depth
Not sure? Tell us the workplace situation and we will point you to a better-fitting programme.
What business problems does this course help address?
These are common workplace symptoms when trust, credibility and dependable communication are not yet consistent.
People hold back information
Colleagues hesitate to speak openly, raise concerns or share useful context.
Commitments are not trusted
Promises are made but follow-through is inconsistent, creating frustration and extra checking.
Communication feels guarded
People choose safe wording or avoid difficult conversations instead of addressing issues directly.
Relationships break down
Misunderstandings and unresolved tensions make collaboration harder than it needs to be.
Accountability becomes personal
Feedback and responsibility can feel like blame when trust has not been established.
Teams work in silos
Low confidence between functions reduces cooperation, knowledge sharing and joint problem solving.
What participants will be better able to do.
Participants build practical behaviours for creating, maintaining and restoring trust in everyday workplace relationships.
Participants leave with practical trust-building actions they can apply to their own teams, relationships and workplace conversations.
- Define workplace trust and identify the behaviours that strengthen it
- Recognise how credibility, consistency and reliability influence trust
- Communicate openly while maintaining professionalism and respect
- Build confidence by setting clear expectations and keeping commitments
- Use active listening to understand concerns and perspectives
- Give and receive feedback without unnecessarily damaging trust
- Handle difficult conversations with greater clarity and care
- Address misunderstandings before they become larger relationship problems
- Take accountability for actions, mistakes and missed expectations
- Respond constructively when trust has been weakened
- Strengthen trust across teams, functions and reporting relationships
- Create a personal action plan for building trust at work
How the two days are structured.
Each stage builds on the one before it, so participants leave with a working method rather than a set of tips.
- STAGE 01
Understand trust
Explore what workplace trust means and the behaviours people use to judge credibility.
- STAGE 02
Build credibility
Strengthen consistency, reliability, transparency and follow-through in daily work.
- STAGE 03
Communicate openly
Use listening, clarity and respectful dialogue to make workplace communication safer.
- STAGE 04
Repair trust
Respond to mistakes, misunderstandings and broken expectations without escalating tension.
- STAGE 05
Sustain trust
Turn trust-building behaviours into practical habits across teams and working relationships.
What the course covers.
The course covers the practical behaviours, communication choices and relationship habits that help trust grow and remain dependable at work.
- What workplace trust meansUnderstand trust as a practical part of effective working relationships.
- Trust and credibilityExplore how competence, consistency and reliability shape confidence.
- Behaviours that build trustIdentify everyday actions that make colleagues more willing to depend on one another.
- Open and transparent communicationShare information clearly while keeping conversations constructive.
- Active listeningListen for concerns, expectations and perspectives before responding.
- Feedback and difficult conversationsRaise issues and give feedback without unnecessarily damaging relationships.
- Keeping commitmentsUse clear promises, ownership and follow-through to increase reliability.
- Accountability with respectAddress responsibility and performance without turning accountability into blame.
- Managing expectationsClarify roles, boundaries and agreements before misunderstandings grow.
- When trust is damagedRecognise the signals and respond before a relationship deteriorates further.
- Restoring confidenceUse acknowledgement, corrective action and consistent behaviour to rebuild trust.
- Personal trust action planChoose practical behaviours to sustain stronger working relationships after the course.
How participants learn.
An active learning approach combines short facilitator inputs, realistic trust scenarios, discussion, role practice, workplace application and structured reflection.
- 01
Learn
Short facilitator input introduces the trust concept and why it matters at work.
- 02
See
Realistic workplace scenarios show how trust is built or weakened through behaviour.
- 03
Practise
Participants practise listening, feedback and trust-building conversations.
- 04
Apply
Participants apply the methods to their own workplace relationships and situations.
- 05
Reflect
Review the learning and create an action plan for stronger trust at work.
Where participants can apply these skills.
Participants can use the learning in everyday interactions where credibility, openness, accountability and dependable relationships matter.
Team collaboration
Build confidence between colleagues so information and support can move more openly.
Manager relationships
Strengthen credibility, expectations and communication between managers and their teams.
Cross-functional work
Create dependable working relationships across departments and shared responsibilities.
Feedback conversations
Give and receive feedback in ways that protect respect and encourage openness.
Conflict and repair
Address misunderstandings and damaged trust before they become harder to resolve.
Accountability at work
Set expectations, own responsibilities and follow through without creating unnecessary blame.
Who should attend this course?
This Building Trust In The Workplace course in Philippines is suitable for professionals who want to strengthen trust, communication, credibility and collaboration in their workplace.
- All Staff Within An Organisation
- Managers
- Team Leaders
- HR Professionals
- L&D Professionals
- Supervisors
- Executives
Prerequisites & experience level
No prior experience or formal qualification is required. The programme is pitched at foundation to intermediate level and works well for mixed groups.
Group size
- Minimum: 1 participant
- Maximum: 25 participants
We keep the session interactive at every size, so everyone takes part in the discussion and the hands-on practice.
How the two days run.
The standard delivery is 2 full days, 9am to 5pm. The outline below shows a typical flow; the exact running order is confirmed with you before delivery.
Day one: foundations and trust-building
- 9:00Welcome, objectives and what workplace trust means
- 10:30Trust, credibility and the behaviours people notice
- 11:30Consistency, reliability and keeping commitments
- 13:00Lunch
- 14:00Open communication and active listening
- 15:30Feedback, expectations and difficult conversations
- 17:00Day one review and reflection
Day two: applying and sustaining trust
- 17:00Recap and trust-building in everyday teamwork
- 17:00Accountability, respect and constructive challenge
- 17:00Managing misunderstandings and damaged trust
- 17:00Lunch
- 17:00Repairing trust through acknowledgement and action
- 17:00Building trust across teams and functions
- 17:00Personal action planning and close
Format, customisation and facilitator.
Format & delivery
The Building Trust In The Workplace workshop is delivered as a 2 full day programme and can be contextualised to different durations.
- 3 full days
- 2 full days · 9am to 5pm (standard)
- 1 day
- Half day
- 90 minutes
- 60 minutes
Delivered onsite at your premises, at an arranged venue, or live online.
Customisation
The programme can be contextualised to your organisation using trust-related examples, scenarios, activities and action plans.
- Examples and terminology from your sector
- Activities built around your own documents and processes
- Duration and depth of each topic
- Participant level and mix of roles
- Action plans aligned to your objectives
Facilitator matching
We match the facilitator to your audience and context, with emphasis on practical trust-building conversations and workplace application.
- The seniority and mix of the group
- Your industry and working environment
- The delivery format and language of the session
- The specific outcomes you have asked for
A pre-course consultation is held before delivery so the content lands on the day.
What participants receive.
Each participant will receive the following materials for the Building Trust In The Workplace course in Philippines.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, templates and reference sheets used in the practical activities.
Presentation Slides
The slide deck used during the course, provided for later reference.
Certification of Completion
Each course participant will receive a certification of training completion.
Included with every booking, at no additional charge.
Pricing and investment.
There are 4 pricing options available for this Building Trust In The Workplace course in Philippines. Delivery can be arranged onsite, virtually or at an arranged venue.
USD 679.97
Unlimited participants
USD 259.97
Per participant
USD 419.97
Per participant
USD 569.97
Standard delivery
What’s included
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
40%
Real results. Trusted by leading organisations.
What our participants say
Written feedback published on our Knowles Training Institute reviews page.
Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!
It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.
I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.
Why organisations choose us
Everything you need to know before you enrol.
Something not covered here? Add it to your enquiry and we will answer it directly.
Who is this course designed for?
It is designed for managers, team leaders, HR and L&D professionals, supervisors, executives and employees who want stronger trust, communication and collaboration at work.
What are the learning objectives of this course?
Participants learn to understand workplace trust, strengthen credibility and reliability, communicate openly, handle feedback and difficult conversations, take accountability and apply practical trust-building behaviours.
Do participants need any prior experience?
No. The programme is pitched at foundation to intermediate level and works well for mixed groups.
What is the duration of the course?
Standard delivery is 2 full days, 9am to 5pm. We can also contextualise the workshop to 3 full days, 1 day, half day, 90 minutes or 60 minutes.
Is the programme available online?
Yes. We deliver interactive, facilitator-led virtual sessions with discussion, activities and practice adapted for online delivery.
Can this course be customised for our organisation?
Yes. We adapt examples, terminology, scenarios, activities, duration and action plans to your organisation and workplace context.
What is the group size for this course?
Group sizes run from a minimum of 1 participant to a maximum of 25. Smaller groups allow more individual attention while keeping the format interactive.
Will participants receive a certificate on completion?
Yes. Each course participant will receive a certification of training completion.
What training methodology do you use?
An active learning approach: short facilitator inputs, realistic workplace scenarios, discussion, practice, application to workplace situations and structured reflection.
Will we receive course materials?
Yes. Each participant receives a learner’s guide, course handouts and presentation slides, plus a certification of training completion.
Is there any pre-course preparation?
No formal pre-work is required. We do hold a pre-course consultation to understand your goals and workplace context.
Is there post-course support?
Yes. Participants keep the course resources, and post-course follow-up can be provided where applicable to help sustain workplace application.
Can the course be delivered at our workplace?
Yes. We deliver onsite at your premises in the Philippines, or at an arranged venue that we can recommend for you.
What are the technical requirements for online training?
A stable internet connection, a device with a camera and microphone, and access to the agreed video platform. Joining details and a quick check are shared beforehand.
How much does the course cost?
There are four options: USD 679.97 for a 60-minute lunch talk session, USD 259.97 per participant for a half day, USD 419.97 per participant for 1 day and USD 569.97 per participant for 2 days. Group discounts of up to 40% are available.
When is the next available date?
Contact us for the latest Building Trust In The Workplace course in Philippines schedules. Email [email protected] or send an enquiry using the form on this page.
Top 6 corporate training courses.
Six courses from our Philippines catalogue. Every one of them is delivered privately for your organisation, onsite, virtual or at an arranged venue.
Modern Leadership Skills
Lead a team with clarity, credibility and confidence in a changing workplace.View course →
Emotional Intelligence
Read the room, manage reactions and build stronger working relationships.View course →
Customer Service Skills
Handle customers, complaints and expectations with consistency and care.View course →
AI Prompt Engineering
Write prompts that get useful, reliable results from everyday AI tools.View course →
Time Management
Plan the day, protect focus and get the important work finished.View course →
Critical Thinking Skills
Weigh evidence, question assumptions and reach better decisions faster.View course →
Available across the Philippines.
Our corporate training course is also available in the cities and provinces below. We deliver onsite at your premises, at an arranged venue, or live online wherever your team is based.
- Quezon City
- Manila
- Davao City
- Caloocan
- Cebu City
- Zamboanga City
- Taguig
- Antipolo
- Pasig
- Cagayan de Oro
- Parañaque
- Valenzuela
- Bacoor
- General Santos
- Makati
- Dasmariñas
- Las Piñas
- Mandaluyong
- Bacolod
- Muntinlupa
- Angeles
- Baguio
- San Jose del Monte
- Tarlac City
- Calamba
- Malolos
- Santa Rosa
- Iligan
- Marikina
- Navotas
- Boracay (Aklan)
- Palawan (Puerto Princesa City)
- Bohol (Tagbilaran City)
- Siargao (Surigao del Norte)
- Coron (Palawan)
- Vigan (Ilocos Sur)
- Sagada (Mountain Province)
- Batangas (Batangas City)
- Batanes (Basco)
- Dumaguete (Negros Oriental)
From enquiry to delivery.
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
- STEP 01
Send your enquiry
Tell us your dates, numbers and preferred format using the form below.
- STEP 02
Pre-course consultation
We discuss your goals, audience and context so the content fits.
- STEP 03
Receive a proposal
Scope, schedule and quotation, with time to consider before agreeing.
- STEP 04
Confirm and prepare
Dates locked, materials prepared and the facilitator matched to your group.
- STEP 05
Deliver and follow up
The course runs, and post-course follow-up sustains it back at work.
Ready to build trust in your team?
Fill up the form and we will get back to you in less than 1 working day. Alternatively, give us a call to have one of our training consultants contact you. This course can be contextualised around your organisation’s trust, communication and relationship-building needs.
We use your details only to respond to this enquiry. See our privacy policy.
We’re here to help
Ask about dates, delivery formats, group sizes or a customised version of this course for your organisation. A training consultant will come back to you directly.
KNOWLES TRAINING INSTITUTE · PHILIPPINES