Knowles Training Institute · Philippines
Communicating Change in the Workplace Course in Philippines
Build the communication skills needed to explain workplace change clearly, address concerns constructively and help teams understand what is changing, why it matters and what happens next. A practical corporate training course delivered privately for organisations in the Philippines, whether onsite, virtual or at an arranged venue.
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Final delivery format and duration depend on the agreed programme scope and audience.
What is the Communicating Change in the Workplace course?
Workplace change can create uncertainty when people do not understand what is changing, why the change is happening, how it affects them or what they are expected to do next. Clear communication helps employees make sense of change and reduces avoidable confusion, speculation and mixed messages.
Communicating change is more than announcing a decision. It involves identifying the right audiences, shaping messages for different concerns, choosing appropriate channels, listening to reactions and keeping communication consistent as implementation progresses.
This course helps participants communicate change in a way that is clear, practical and credible. It focuses on preparing change messages, explaining the case for change, responding to questions, handling resistance constructively and maintaining communication throughout the transition.
Participants will practise communication approaches they can use before, during and after a workplace change. The aim is to help teams understand the change, know what action is required and feel able to raise concerns or questions through the right channels.
Change messaging
Structure clear messages about what is changing and why.
Audience awareness
Adapt communication to different roles, concerns and levels of impact.
Manager conversations
Prepare leaders to explain change and answer difficult questions.
Two-way communication
Create channels for questions, feedback and clarification.
Resistance response
Address concern and pushback without becoming defensive.
Communication planning
Sequence messages, channels and follow-up across the change.
Is this course right for your team?
A quick check against what this programme does and does not set out to do.
A good fit if
- Your organisation is preparing for or already implementing workplace change
- Managers need to explain change consistently across teams
- Employees are receiving mixed messages or unclear updates
- You want better two-way communication during periods of uncertainty
- Leaders need practical ways to respond to questions, concern or resistance
Consider another course if
- You need a full change management methodology rather than communication skills
- Your priority is project planning, scheduling or implementation governance
- You are looking for crisis communication or media relations training
- You need negotiation or conflict resolution as the primary capability
Not sure? Tell us the situation and we will point you to a better-fitting programme.
What business problems does this course help address?
These are the communication problems organisations often face when change is announced or implemented.
People do not understand the change
Employees know something is changing but are unclear about the reason, impact or next steps.
Managers give mixed messages
Different teams hear different explanations, creating confusion and reducing trust in the process.
Rumours fill information gaps
When official communication is delayed or vague, people rely on speculation and informal updates.
Questions are not addressed
Employees raise practical concerns but do not receive timely, useful or consistent answers.
Resistance becomes personal
Pushback is treated as defiance rather than a signal that people need more context or support.
Communication stops too early
After the initial announcement, updates become irregular even though implementation is still changing.
What participants will be better able to do.
Below is the list of course benefits of our Communicating Change in the Workplace Course in Philippines.
Below is the list of course objectives of our Communicating Change in the Workplace Course in Philippines.
- Identify the communication needs created by workplace change
- Explain the purpose, scope and expected impact of a change
- Structure change messages so key information is easy to understand
- Adapt messages for different audiences and levels of impact
- Select appropriate channels for announcements, updates and feedback
- Prepare managers to communicate change consistently with their teams
- Listen for questions, concerns and signs of misunderstanding
- Respond constructively to resistance and difficult reactions
- Separate confirmed information from assumptions and speculation
- Plan communication before, during and after implementation
- Maintain message consistency when circumstances change
- Create a practical communication action plan for a workplace change
How the two days are structured.
Each stage builds on the one before it, so participants leave with a practical approach they can use throughout a workplace change.
- STAGE 01
Understand
Identify what is changing, who is affected and what people need to know.
- STAGE 02
Shape
Build clear messages that explain the reason, impact and required action.
- STAGE 03
Deliver
Choose the right channels and communicate with clarity and consistency.
- STAGE 04
Listen
Invite questions, hear concerns and respond constructively to resistance.
- STAGE 05
Sustain
Keep communication active as implementation progresses and conditions change.
What the course covers.
Below is the course content of our Communicating Change in the Workplace Course in Philippines.
- Why change communication mattersHow communication shapes understanding, expectations and action during change.
- Mapping affected audiencesIdentifying who is affected, how strongly and what each group needs to know.
- Understanding reactions to changeRecognising uncertainty, concern, resistance and information needs.
- Building the change storyExplaining what is changing, why it matters and what the organisation is aiming to achieve.
- Structuring clear messagesSeparating essential facts, impact, actions and timing so messages are easy to follow.
- Adapting for different audiencesAdjusting detail, language and emphasis without changing the core message.
- Choosing communication channelsMatching meetings, email, written updates and other channels to the purpose.
- Preparing manager conversationsHelping managers explain change consistently and confidently with their teams.
- Handling questions and resistanceListening, clarifying and responding without dismissing legitimate concerns.
- Planning communication over timeSequencing announcements, updates, reminders and feedback points across implementation.
- Managing changing informationUpdating people when plans shift while keeping the message credible and consistent.
- Measuring communication effectivenessChecking understanding, identifying gaps and adjusting communication where needed.
How participants learn.
An active learning approach. Short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
- 01
Learn
Short, focused facilitator input on the concept and why it matters.
- 02
See
Worked examples and realistic scenarios drawn from workplace change.
- 03
Practise
Small-group activities and exercises where participants try the method.
- 04
Apply
Participants work the method against their own real tasks and situations.
- 05
Reflect
Structured review and an action plan to take back to the workplace.
Where participants can apply these skills.
The situations where participants can use the course material when communicating workplace change.
Change announcements
Explaining what is changing, why it is happening and what employees need to know first.
Team briefings
Helping managers communicate consistent messages and answer practical questions.
Process or system changes
Clarifying new ways of working, responsibilities, timelines and expected actions.
Restructures and role changes
Communicating sensitive changes with clarity, care and appropriate boundaries.
Feedback and resistance
Listening to concerns, correcting misunderstandings and responding without defensiveness.
Ongoing implementation
Providing updates, reinforcing key messages and addressing new questions as change progresses.
Who should attend this course?
This Communicating Change in the Workplace Course in Philippines is ideal for people responsible for explaining, supporting or reinforcing workplace change.
- Managers
- Team Leaders
- Supervisors
- Project Leads
- Change Champions
- HR Professionals
- Communication Professionals
Prerequisites & experience level
No prior change management qualification is required. The programme is pitched at foundation to intermediate level and works well for mixed groups responsible for communicating change to employees, teams or stakeholders.
Group size
- Minimum: 1 participant
- Maximum: 25 participants
We keep the session interactive at every size, so everyone takes part in the discussion and the hands-on practice.
How the two days run.
The standard delivery is 2 full days, 9am to 5pm. The outline below shows the shape of a typical day; the exact running order is confirmed with you before delivery.
Day one: understanding and shaping change messages
- 9:00Welcome, objectives and the role of communication in workplace change
- 10:30Mapping affected audiences and identifying information needs
- 11:30Understanding common reactions, concerns and resistance
- 13:00Lunch
- 14:00Building a clear and credible change story
- 15:30Structuring messages for different audiences
- 17:00Day one review and reflection
Day two: delivering, listening and sustaining communication
- 9:00Recap and choosing communication channels
- 10:30Preparing managers for change conversations
- 11:30Handling questions, concerns and resistance
- 13:00Lunch
- 14:00Planning communication across implementation
- 15:30Managing changing information and checking understanding
- 17:00Action planning and close
Format, customisation and facilitator.
Format & delivery
The duration of this Communicating Change in the Workplace Course is 2 full days. Knowles Training Institute Philippines will also be able to contextualise this workshop according to different durations.
- 3 full days
- 2 full days · 9am to 5pm (standard)
- 1 day
- Half day
- 90 minutes
- 60 minutes
Delivered onsite at your premises, at an arranged venue, or live online.
Customisation
The programme can be contextualised to your organisation without diluting the core capability or depth of learning. Commonly adapted:
- Examples and terminology from your change context
- Activities built around your own communication scenarios
- Duration and depth of each topic
- Participant level and mix of roles
- Action plans aligned to your objectives
Facilitator matching
We match the facilitator to your audience and context rather than assigning whoever is free. We consider:
- The seniority and mix of the group
- Your industry and working environment
- The delivery format and language of the session
- The specific outcomes you have asked for
A pre-course consultation is held before delivery so the content lands on the day.
What participants receive.
Each participant will receive the following materials for the Communicating Change in the Workplace Course in Philippines.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, templates and reference sheets used in the practical activities.
Presentation Slides
The slide deck used during the course, provided for later reference.
Certification of Completion
Each course participant will receive a certification of training completion.
Included with every booking, at no additional charge.
Pricing and investment.
There are 4 pricing options available for this Communicating Change in the Workplace Course in Philippines. Course participants not in Philippines may choose to sign up for our online Communicating Change in the Workplace Course.
USD 679.97
Unlimited participants
USD 259.97
Per participant
USD 419.97
Per participant
USD 569.97
Standard delivery
What’s included
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
40%
Real results. Trusted by leading organisations.
What our participants say
Written feedback published on our Knowles Training Institute reviews page.
Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!
It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.
I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.
Why organisations choose us
Everything you need to know before you enrol.
Something not covered here? Add it to your enquiry and we will answer it directly.
Who is this course designed for?
Managers, team leaders, supervisors, project leads, change champions, HR professionals and communication professionals responsible for explaining, supporting or reinforcing workplace change.
What are the learning objectives of this course?
Participants learn to structure clear change messages, adapt communication for different audiences, select appropriate channels, prepare managers for change conversations, respond to questions and resistance, and plan communication across implementation.
Do participants need any prior experience?
No. The programme is pitched at foundation to intermediate level and does not require a formal change management qualification.
What is the duration of the course?
Standard delivery is 2 full days, 9am to 5pm. We can also contextualise the workshop to 3 full days, 1 day, half day, 90 minutes or 60 minutes.
Is the programme available online?
Yes. We deliver interactive, facilitator-led virtual sessions with the same activities, discussion and practice as the in-person format.
Can this course be customised for our organisation?
Yes. We can adapt examples, change scenarios, terminology, activities, duration and action plans to your organisation, audience and change context.
What is the group size for this course?
Group sizes run from a minimum of 1 participant to a maximum of 25. Smaller groups allow more individual attention, and the format stays interactive at every size.
Will participants receive a certificate on completion?
Yes. Each course participant will receive a certification of training completion.
What training methodology do you use?
An active learning approach: short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
Will we receive course materials?
Yes. Each participant receives a learner’s guide, course handouts and the presentation slides used during the course, plus a certification of training completion.
Is there any pre-course preparation?
No formal pre-work is required. We do hold a pre-course consultation with you to understand your goals and context so the content lands well on the day.
Is there post-course support?
Yes. Participants keep all resources, and we provide post-course follow-up where applicable to help sustain application back at work.
Can the course be delivered at our workplace?
Yes. We deliver onsite at your premises in the Philippines, or at an arranged venue that we can recommend for you.
What are the technical requirements for online training?
A stable internet connection, a device with a camera and microphone, and access to the video platform agreed in advance. We share joining details and run a quick check beforehand.
How much does the course cost?
There are four options: USD 679.97 for a 60-minute lunch talk session, USD 259.97 per participant for a half day, USD 419.97 per participant for 1 day and USD 569.97 per participant for 2 days. Group discounts of up to 40% are available.
When is the next available date?
Contact us for the latest Communicating Change in the Workplace Course in Philippines schedules. Email [email protected] or send an enquiry using the form on this page.
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Available across the Philippines.
Our corporate training course is also available in the cities and provinces below. We deliver onsite at your premises, at an arranged venue, or live online wherever your team is based.
- Quezon City
- Manila
- Davao City
- Caloocan
- Cebu City
- Zamboanga City
- Taguig
- Antipolo
- Pasig
- Cagayan de Oro
- Parañaque
- Valenzuela
- Bacoor
- General Santos
- Makati
- Dasmariñas
- Las Piñas
- Mandaluyong
- Bacolod
- Muntinlupa
- Angeles
- Baguio
- San Jose del Monte
- Tarlac City
- Calamba
- Malolos
- Santa Rosa
- Iligan
- Marikina
- Navotas
- Boracay (Aklan)
- Palawan (Puerto Princesa City)
- Bohol (Tagbilaran City)
- Siargao (Surigao del Norte)
- Coron (Palawan)
- Vigan (Ilocos Sur)
- Sagada (Mountain Province)
- Batangas (Batangas City)
- Batanes (Basco)
- Dumaguete (Negros Oriental)
From enquiry to delivery.
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
- STEP 01
Send your enquiry
Tell us your dates, numbers and preferred format using the form below.
- STEP 02
Pre-course consultation
We discuss your goals, audience and context so the content fits.
- STEP 03
Receive a proposal
Scope, schedule and quotation, with time to consider before agreeing.
- STEP 04
Confirm and prepare
Dates locked, materials prepared and the facilitator matched to your group.
- STEP 05
Deliver and follow up
The course runs, and post-course follow-up sustains it back at work.
Ready to invest in your team?
Fill up the form and we will get back to you in less than 1 working day. Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs.
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We’re here to help
Ask about dates, delivery formats, group sizes or a customised version of this course for your organisation. A training consultant will come back to you directly.
KNOWLES TRAINING INSTITUTE · PHILIPPINES