Knowles Training Institute · Philippines
Emotional Intelligence in the Workplace Course in Philippines
Build self-awareness, emotional regulation, empathy and relationship skills that help people communicate and collaborate effectively at work. A practical corporate course delivered privately for organisations in the Philippines, whether onsite, virtual or at an arranged venue.
The key facts, in one place.
A quick summary of what HR, L&D teams and business leaders usually need before shortlisting this programme.
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Final delivery format and duration depend on the agreed programme scope and audience.
What is the Emotional Intelligence in the Workplace course?
Whether it’s answering emails, taking in calls, or scheduling flights, administrative tasks might seem easy, but it’s one of the most in-demand jobs that require a lot of attention to detail and high resistance to a pressured environment. Read on to find the list of administrative skills and which of them could benefit your organization.
Emotional intelligence in the workplace involves recognising emotions, managing responses, understanding other people and choosing behaviours that support constructive working relationships. These capabilities can influence how teams communicate, collaborate and respond to challenging situations.
Developing emotional intelligence helps professionals become more intentional in how they communicate, handle pressure and respond to colleagues. It can support stronger teamwork, more thoughtful conversations and more effective workplace relationships.
In this Emotional Intelligence in the Workplace course, participants explore practical methods for recognising emotions, regulating reactions, showing empathy, communicating with awareness and handling workplace interactions constructively. The course connects emotional intelligence concepts to realistic situations, professional relationships and everyday work challenges.
Self-awareness
Recognise emotions, triggers, strengths and behavioural patterns that affect work.
Emotional regulation
Manage reactions, stress and impulses so responses remain constructive.
Empathy
Understand perspectives, emotions and needs in workplace interactions.
Relationship skills
Build trust, communicate clearly and handle difficult conversations professionally.
Everyday office tools
Apply the programs commonly used in administrative work.
Handling feedback and disagreement
Handle workplace issues calmly and constructively.
Is this course right for your team?
A quick check against what this programme does and does not set out to do.
A good fit if
- Your team needs stronger self-awareness, emotional regulation and interpersonal effectiveness
- Employees regularly collaborate across teams, personalities and working styles
- You want people to communicate with greater empathy, composure and awareness
- Staff need practical methods for handling pressure, feedback and workplace interactions
- You need people to respond constructively during demanding or emotionally charged situations
Consider another course if
- You need specialist clinical, counselling or psychological assessment skills rather than workplace emotional intelligence
- Your priority is a specialist technical skill rather than interpersonal and self-management capability
- You are looking for a formal psychological qualification or clinical certification
- You need a narrowly focused programme on one technical communication tool rather than broader workplace emotional intelligence
Not sure? Tell us the situation and we will point you to a better-fitting programme.
What business problems does this course help address?
These are the day-to-day symptoms organisations describe when they ask us about administrative skills training.
Emotional reactions escalate quickly
Stress or frustration can shape responses before people pause and choose a constructive approach.
Difficult conversations are avoided
People may delay feedback, clarification or boundary-setting because the conversation feels uncomfortable.
Misunderstandings affect collaboration
Different communication styles, assumptions or emotional cues can create friction between colleagues.
Feedback is taken personally
People may interpret feedback as criticism rather than using it as information for improvement.
Pressure affects judgement
High-pressure situations can narrow attention and make it harder to listen, think clearly or respond deliberately.
Trust and rapport are inconsistent
Inconsistent empathy, listening and emotional awareness can weaken working relationships over time.
What participants will be better able to do.
Below is the list of practical benefits of our Emotional Intelligence in the Workplace course in The Philippines.
Below is the list of learning objectives of our Emotional Intelligence in the Workplace course in The Philippines.
- Explain the core components of emotional intelligence
- Identify personal emotional triggers and patterns
- Apply practical self-regulation techniques
- Use active listening and empathy in workplace conversations
- Recognise emotional cues and differing perspectives
- Manage stress and emotional responses constructively
- Communicate assertively while maintaining respect
- Give and receive feedback with greater emotional awareness
- Respond constructively to conflict and disagreement
- Adapt communication to different people and situations
- Build trust and psychological safety through everyday interactions
- Create a practical personal action plan for continued development
How the two days are structured.
Each stage builds on the one before it, so participants leave with a working method rather than a set of tips.
- STAGE 01
Understand
What emotional intelligence is, why it matters at work, and how it shapes behaviour.
- STAGE 02
Organise
Identify emotional patterns, triggers and strengths that affect workplace behaviour.
- STAGE 03
Communicate
Practise self-regulation strategies for pressure, frustration and challenging interactions.
- STAGE 04
Coordinate
Use empathy, listening and communication skills to work effectively with others.
- STAGE 05
Improve
Apply emotional intelligence to feedback, conflict, collaboration and everyday workplace decisions.
What the course covers.
The course content is organised into four themed groups that connect emotional intelligence concepts to workplace situations.
- What is emotional intelligence at work?The meaning, components and workplace relevance of emotional intelligence.
- What are the core emotional intelligence capabilities?Self-awareness, self-management, social awareness and relationship management.
- Why does emotional intelligence matter at work?How emotional intelligence supports communication, collaboration, resilience and workplace relationships.
- Recognising emotions and triggersNotice emotional responses and understand how they influence behaviour.
- Empathy, communication and adapting to othersUse practical techniques to pause, regulate and choose constructive responses.
- Building personal resilienceManage stress, setbacks and demanding interactions without losing perspective.
- Self-regulation, stress and constructive responsesListen for meaning, recognise cues and check assumptions before responding.
- Empathy in actionUnderstand perspectives and needs while maintaining professional boundaries.
- Empathy, listening and recognising emotional cuesExpress needs, views and boundaries clearly while preserving respect.
- Building trust in working relationshipsUse consistency, empathy and awareness to strengthen workplace relationships.
- Handling feedback and disagreementApproach feedback, tension and disagreement with curiosity and composure.
- Applying emotional intelligence at workCreate practical habits for emotionally intelligent decisions and interactions.
How participants learn.
An active learning approach. Short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
- 01
Learn
Short, focused facilitator input on the concept and why it matters.
- 02
See
Worked examples and realistic workplace scenarios involving communication, pressure and relationships.
- 03
Practise
Small-group activities where participants practise emotional awareness, listening and response techniques.
- 04
Apply
Participants apply the methods to their own workplace conversations, relationships and challenges.
- 05
Reflect
Structured review and an action plan to take back to the workplace.
Where participants can apply these skills.
The situations where participants can apply emotional intelligence after the course.
Everyday communication
Pause, listen and respond with greater awareness in routine workplace conversations.
Meetings and collaboration
Recognise different perspectives, manage reactions and keep discussions constructive.
Feedback and performance conversations
Give and receive feedback with empathy, clarity and emotional control.
Conflict and disagreement
Manage tension, understand different viewpoints and work towards constructive outcomes.
Leadership and team interactions
Build trust, motivate through understanding and adapt communication to the situation.
Pressure and change
Regulate stress, maintain perspective and respond deliberately during demanding periods.
Who should attend this course?
This Emotional Intelligence in the Workplace course in The Philippines is ideal for anyone who would like to gain a strong grasp and improve their Emotional Intelligence in the Workplace.
- All Staff Within An Organisation
- Managers
- Team Leaders
- Executives
- HR and L&D Professionals
- Customer-facing Professionals
- Project and Team Professionals
Prerequisites & experience level
No prior experience or formal qualification is required. The programme is pitched at foundation to intermediate level and works well for mixed groups with different levels of experience in workplace communication and people interaction.
Group size
- Minimum: 1 participant
- Maximum: 25 participants
We keep the session interactive at every size, so everyone takes part in discussion, practice and reflection.
How the two days run.
The standard delivery is 2 full days, 9am to 5pm. The outline below shows the shape of a typical day; the exact running order is confirmed with you before delivery.
Day one: understanding and organising the work
- 9:00Welcome, objectives and emotional intelligence at work
- 10:30Core emotional intelligence capabilities and workplace relevance
- 11:30Managing yourself at work properly and handling tasks effectively
- 13:00Lunch
- 14:00Self-regulation, stress and constructive responses
- 15:30Empathy, listening and recognising emotional cues
- 17:00Day one review and reflection
Day two: relationships, communication and application
- 9:00Recap and applying self-management techniques
- 10:30Empathy, communication and adapting to others
- 11:30Building trust in working relationships in practice
- 13:00Lunch
- 14:00Handling feedback and disagreement in administrative work
- 15:30Applying emotional intelligence at work and best practices
- 17:00Action planning and close
Format, customisation and facilitator.
Format & delivery
The duration of this Emotional Intelligence in the Workplace course in The Philippines is 2 full days. Knowles Training Institute Philippines will also be able to contextualise this workshop according to different durations.
- 3 full days
- 2 full days · 9am to 5pm (standard)
- 1 day
- Half day
- 90 minutes
- 60 minutes
Delivered onsite at your premises, at an arranged venue, or live online.
Customisation
The programme can be contextualised to your organisation without diluting the core capability or depth of learning. Commonly adapted:
- Examples and terminology from your sector
- Activities built around your own documents and processes
- Duration and depth of each topic
- Participant level and mix of roles
- Action plans aligned to your objectives
Facilitator matching
We match the facilitator to your audience and context rather than assigning whoever is free. We consider:
- The seniority and mix of the group
- Your industry and working environment
- The delivery format and language of the session
- The specific outcomes you have asked for
A pre-course consultation is held before delivery so the content lands on the day.
What participants receive.
Each participant will receive the following materials for the Emotional Intelligence in the Workplace course in The Philippines.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, reflection prompts and reference sheets used in the practical activities.
Presentation Slides
The slide deck used during the course, provided for later reference.
Certification of Completion
Each course participant will receive a certification of training completion.
Included with every booking, at no additional charge.
Pricing and investment.
There are 4 pricing options available for this Emotional Intelligence in the Workplace course in The Philippines. Online delivery is also available for organisations that require a virtual format.
USD 679.97
Unlimited participants
USD 259.97
Per participant
USD 419.97
Per participant
USD 569.97
Standard delivery
What’s included
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
40%
Real results. Trusted by leading organisations.
What our participants say
Written feedback published on our Knowles Training Institute reviews page.
Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!
It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.
I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.
Why organisations choose us
Everything you need to know before you enrol.
Something not covered here? Add it to your enquiry and we will answer it directly.
Who is this course designed for?
All staff within an organisation, managers, team leaders, executives, assistants, officers and secretaries. Anyone who would like to gain a strong grasp of administrative skills and improve them.
What are the learning objectives of this course?
Participants learn to recognise emotions, regulate responses, practise empathy and active listening, communicate assertively, handle feedback and conflict, and apply emotional intelligence to workplace situations.
Do participants need any prior experience?
No. The programme is pitched at foundation to intermediate level and works well for mixed groups with different levels of prior experience.
What is the duration of the course?
Standard delivery is 2 full days, 9am to 5pm. We can also contextualise the workshop to 3 full days, 1 day, half day, 90 minutes or 60 minutes.
Is the programme available online?
Yes. We deliver interactive, facilitator-led virtual sessions with discussion, practice, scenarios and reflection.
Can this course be customised for our organisation?
Yes. We adapt the examples, terminology, activities, duration and action plans to your industry and objectives, without diluting the core capability or depth of learning.
What is the group size for this course?
Group sizes run from a minimum of 1 participant to a maximum of 25. Smaller groups allow more individual attention, and the format stays interactive at every size.
Will participants receive a certificate on completion?
Yes. Each course participant will receive a certification of training completion.
What training methodology do you use?
An active learning approach: short facilitator inputs, realistic workplace examples, small-group practice, application to your own situations, and structured reflection.
Will we receive course materials?
Yes. Each participant receives a learner’s guide, course handouts and presentation slides, plus a certification of training completion.
Is there any pre-course preparation?
No formal pre-work is required. We hold a pre-course consultation to understand your goals, audience and workplace context.
Is there post-course support?
Yes. Participants keep all resources, and post-course follow-up is provided where applicable to support workplace application.
Can the course be delivered at our workplace?
Yes. We deliver onsite at your premises in the Philippines, at an arranged venue, or live online.
What are the technical requirements for online training?
A stable internet connection, a device with a camera and microphone, and access to the agreed video platform. Joining details are shared in advance.
How much does the course cost?
There are four options: USD 679.97 for a 60-minute lunch talk session, USD 259.97 per participant for a half day, USD 419.97 per participant for 1 day and USD 569.97 per participant for 2 days. Group discounts of up to 40% are available.
When is the next available date?
Contact us for the latest Emotional Intelligence in the Workplace course in The Philippines schedules. Email [email protected] or send an enquiry using the form on this page.
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Available across the Philippines.
Our corporate training course is also available in the cities and provinces below. We deliver onsite at your premises, at an arranged venue, or live online wherever your team is based.
- Quezon City
- Manila
- Davao City
- Caloocan
- Cebu City
- Zamboanga City
- Taguig
- Antipolo
- Pasig
- Cagayan de Oro
- Parañaque
- Valenzuela
- Bacoor
- General Santos
- Makati
- Dasmariñas
- Las Piñas
- Mandaluyong
- Bacolod
- Muntinlupa
- Angeles
- Baguio
- San Jose del Monte
- Tarlac City
- Calamba
- Malolos
- Santa Rosa
- Iligan
- Marikina
- Navotas
- Boracay (Aklan)
- Palawan (Puerto Princesa City)
- Bohol (Tagbilaran City)
- Siargao (Surigao del Norte)
- Coron (Palawan)
- Vigan (Ilocos Sur)
- Sagada (Mountain Province)
- Batangas (Batangas City)
- Batanes (Basco)
- Dumaguete (Negros Oriental)
From enquiry to delivery.
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
- STEP 01
Send your enquiry
Tell us your dates, numbers and preferred format using the form below.
- STEP 02
Pre-course consultation
We discuss your goals, audience and context so the content fits.
- STEP 03
Receive a proposal
Scope, schedule and quotation, with time to consider before agreeing.
- STEP 04
Confirm and prepare
Dates locked, materials prepared and the facilitator matched to your group.
- STEP 05
Deliver and follow up
The course runs, and post-course follow-up sustains it back at work.
Ready to invest in your team?
Fill up the form and we will get back to you in less than 1 working day. Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs.
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We’re here to help
Ask about dates, delivery formats, group sizes or a customised version of this course for your organisation. A training consultant will come back to you directly.
KNOWLES TRAINING INSTITUTE · PHILIPPINES