Knowles Training Institute · Philippines
Listening as a Leadership Skill Course in Philippines
Build the listening skills leaders need to understand people, uncover concerns, ask better questions and respond with greater clarity and judgement. A practical corporate training course delivered privately for organisations in the Philippines, whether onsite, virtual or at an arranged venue.
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A quick summary of what HR, L&D teams and business leaders usually need before shortlisting this programme.
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Final delivery format and duration depend on the agreed programme scope and audience.
What is the Listening as a Leadership Skill course?
Effective leadership depends on more than speaking clearly. Leaders also need to listen carefully enough to understand concerns, ideas, risks, motivations and the realities their teams are experiencing.
Listening as a leadership skill means paying attention to both what is said and what is left unsaid. It involves asking useful questions, checking understanding, resisting the urge to interrupt and making space for different perspectives before responding.
This course helps participants strengthen the listening behaviours that support effective leadership. It focuses on active listening, questioning, paraphrasing, reading context, listening during difficult conversations and turning what is heard into appropriate action.
Participants will practise listening techniques they can use in one-to-one conversations, team discussions, feedback sessions and difficult conversations. The aim is to help leaders understand situations more accurately and respond in a way that builds trust and accountability.
Listening presence
Give people focused attention and stay present in the conversation.
Active listening
Listen for concerns, ideas, needs and underlying issues.
Questioning skills
Use open, probing and clarifying questions to deepen understanding.
Understanding signals
Notice tone, hesitation, emotion and other useful conversational cues.
Listening under pressure
Keep listening when conversations become tense, sensitive or emotional.
Follow-through
Turn what is heard into clear responses, actions and next steps.
Is this course right for your team?
A quick check against what this programme does and does not set out to do.
A good fit if
- Your managers need stronger listening skills as part of their leadership development
- Team leaders need to understand concerns and perspectives before responding
- Feedback, coaching or difficult conversations are affected by poor listening
- You want leaders to listen better and create more open team communication
- Emerging leaders need practical listening tools they can use immediately
Consider another course if
- You need a full leadership programme covering strategy, finance or operations
- Your priority is presentation skills or public speaking rather than listening
- You need specialist negotiation, sales or customer communication training
- You are looking for a formal qualification rather than practical workplace training
Not sure? Tell us the situation and we will point you to a better-fitting programme.
What business problems does this course help address?
These are common listening problems organisations describe when developing managers and team leaders.
People do not feel heard
Employees stop raising concerns or ideas when they feel leaders are not genuinely listening.
Leaders jump to solutions
Managers respond too quickly before fully understanding the situation or what the employee actually needs.
Conversations become one-way
Leaders dominate discussions, so useful perspectives and early warning signs are missed.
Listening under pressure drift
Key facts, emotions or concerns are overlooked because attention is divided or assumptions are made too early.
Questions stay superficial
Leaders ask closed or leading questions that do not uncover the real issue behind a response.
Follow-up is weak
People share concerns but see little acknowledgement, response or action afterwards.
What participants will be better able to do.
Below is the list of course benefits of Listening as a Leadership Skill Course in Philippines.
Below is the list of course objectives of Listening as a Leadership Skill Course in Philippines.
- Recognise the role listening plays in effective leadership
- Distinguish active listening from passive hearing
- Structure leadership messages so they are concise and actionable
- Use open, probing and clarifying questions effectively
- Choose the right communication approach for the situation
- Use paraphrasing and summarising to check understanding
- Give constructive feedback that supports development
- Handle difficult conversations with clarity and respect
- Explain decisions without creating unnecessary confusion
- Use regular communication to reinforce accountability and follow-through
- Build trust through consistent words, actions and follow-up
- Create a practical communication development plan for leadership situations
How the two days are structured.
Each stage builds on the one before it, so participants leave with a practical listening approach they can use in everyday leadership situations.
- STAGE 01
Understand
Recognise how listening shapes leadership credibility, trust and decision-making.
- STAGE 02
Clarify
Prepare to listen by clarifying purpose, context and assumptions.
- STAGE 03
Listen
Use active listening and questioning to understand people and situations.
- STAGE 04
Respond
Respond without interrupting, dismissing or rushing to solve.
- STAGE 05
Develop
Build consistent communication habits that strengthen leadership over time.
What the course covers.
Below is the course content of Listening as a Leadership Skill Course in Philippines.
- Listening as a leadership skillHow everyday listening shapes credibility, trust and team performance.
- Listening habits and barriersRecognising distraction, assumptions, bias and other barriers to effective listening.
- Building listening presenceUsing attention, patience and curiosity in everyday interactions.
- Active listening techniquesUsing attention, reflection and verbal encouragers to keep conversations productive.
- Questioning for understandingUsing open, probing and clarifying questions to uncover useful detail.
- Paraphrasing and summarisingChecking understanding without putting words into the other person’s mouth.
- Listening before giving and receiving feedbackDelivering specific, balanced feedback that supports improvement and accountability.
- Listening in coaching conversationsUsing questions, silence and reflection to help employees think through issues.
- Listening under pressureStaying curious and attentive when emotions, disagreement or defensiveness appear.
- Listening in team discussionsExplaining decisions with enough context to support understanding and follow-through.
- Encouraging open communicationCreating conditions where people can raise questions, ideas and concerns appropriately.
- Building communication habitsDeveloping consistent practices for check-ins, feedback, follow-up and team alignment.
How participants learn.
An active learning approach. Short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
- 01
Learn
Short, focused facilitator input on the concept and why it matters.
- 02
See
Worked examples and realistic scenarios drawn from leadership listening.
- 03
Practise
Small-group activities and exercises where participants try the method.
- 04
Apply
Participants work the method against their own real tasks and situations.
- 05
Reflect
Structured review and an action plan to take back to the workplace.
Where participants can apply these skills.
The situations where participants can use the course material in everyday leadership and people management.
One-to-one conversations
Understanding employee concerns, needs and perspectives before deciding how to respond.
Team meetings
Making space for ideas, questions and early warning signs during team discussions.
Feedback conversations
Listening to the employee’s perspective before giving or responding to feedback.
Coaching discussions
Using questions, silence and reflection to help employees think through challenges.
Listening under pressure
Staying attentive and curious while discussing sensitive issues or disagreements.
Employee concerns and ideas
Hearing concerns, suggestions and risks early enough to respond constructively.
Who should attend this course?
Listening as a Leadership Skill Course in Philippines is ideal for managers and emerging leaders who want to strengthen listening as a core leadership capability.
- Managers
- Team Leaders
- Supervisors
- Emerging Leaders
- Project Leads
- People Managers
- HR Professionals
Prerequisites & experience level
No prior leadership qualification is required. The programme is pitched at foundation to intermediate level and works well for new managers, experienced team leaders and emerging leaders who want to strengthen their day-to-day communication.
Group size
- Minimum: 1 participant
- Maximum: 25 participants
We keep the session interactive at every size, so everyone takes part in the discussion and the hands-on practice.
How the two days run.
The standard delivery is 2 full days, 9am to 5pm. The outline below shows the shape of a typical day; the exact running order is confirmed with you before delivery.
Day one: foundations of leadership listening
- 9:00Welcome, objectives and the role of listening in leadership
- 10:30Listening presence, credibility and communication style
- 11:30Active listening techniques and communicating priorities
- 13:00Lunch
- 14:00Questioning for deeper understanding
- 15:30Paraphrasing, summarising and clarifying
- 17:00Day one review and reflection
Day two: feedback, dialogue and team communication
- 9:00Recap and adapting communication to different people
- 10:30Listening before giving and receiving feedback
- 11:30Coaching and difficult conversations
- 13:00Lunch
- 14:00Listening in team discussions and maintaining accountability
- 15:30Building open communication and stronger team habits
- 17:00Action planning and close
Format, customisation and facilitator.
Format & delivery
The duration of Listening as a Leadership Skill Course is 2 full days. Knowles Training Institute Philippines will also be able to contextualise this workshop according to different durations.
- 3 full days
- 2 full days · 9am to 5pm (standard)
- 1 day
- Half day
- 90 minutes
- 60 minutes
Delivered onsite at your premises, at an arranged venue, or live online.
Customisation
The programme can be contextualised to your organisation without diluting the core capability or depth of learning. Commonly adapted:
- Examples and terminology from your leadership context
- Activities built around your own listening challenges and conversations
- Duration and depth of each topic
- Participant level and mix of roles
- Action plans aligned to your objectives
Facilitator matching
We match the facilitator to your audience and context rather than assigning whoever is free. We consider:
- The seniority and mix of the group
- Your industry and working environment
- The delivery format and language of the session
- The specific outcomes you have asked for
A pre-course consultation is held before delivery so the content lands on the day.
What participants receive.
Each participant will receive the following materials for Listening as a Leadership Skill Course in Philippines.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, templates and reference sheets used in the practical activities.
Presentation Slides
The slide deck used during the course, provided for later reference.
Certification of Completion
Each course participant will receive a certification of training completion.
Included with every booking, at no additional charge.
Pricing and investment.
There are 4 pricing options available for Listening as a Leadership Skill Course in Philippines. Course participants not in Philippines may choose to sign up for our online Listening as a Leadership Skill Course.
USD 679.97
Unlimited participants
USD 259.97
Per participant
USD 419.97
Per participant
USD 569.97
Standard delivery
What’s included
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
40%
Real results. Trusted by leading organisations.
What our participants say
Written feedback published on our Knowles Training Institute reviews page.
Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!
It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.
I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.
Why organisations choose us
Everything you need to know before you enrol.
Something not covered here? Add it to your enquiry and we will answer it directly.
Who is this course designed for?
Managers, team leaders, supervisors, emerging leaders, project leads, people managers and HR professionals who want to strengthen listening as a leadership skill.
What are the learning objectives of this course?
Participants learn to listen actively, ask better questions, check understanding, recognise useful cues, handle listening under pressure and turn what they hear into appropriate responses and follow-up.
Do participants need any prior experience?
No. The programme is pitched at foundation to intermediate level and does not require a formal leadership qualification.
What is the duration of the course?
Standard delivery is 2 full days, 9am to 5pm. We can also contextualise the workshop to 3 full days, 1 day, half day, 90 minutes or 60 minutes.
Is the programme available online?
Yes. We deliver interactive, facilitator-led virtual sessions with the same activities, discussion and practice as the in-person format.
Can this course be customised for our organisation?
Yes. We can adapt examples, listening scenarios, terminology, activities, duration and action plans to your organisation, audience and management context.
What is the group size for this course?
Group sizes run from a minimum of 1 participant to a maximum of 25. Smaller groups allow more individual attention, and the format stays interactive at every size.
Will participants receive a certificate on completion?
Yes. Each course participant will receive a certification of training completion.
What training methodology do you use?
An active learning approach: short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
Will we receive course materials?
Yes. Each participant receives a learner’s guide, course handouts and the presentation slides used during the course, plus a certification of training completion.
Is there any pre-course preparation?
No formal pre-work is required. We do hold a pre-course consultation with you to understand your goals and context so the content lands well on the day.
Is there post-course support?
Yes. Participants keep all resources, and we provide post-course follow-up where applicable to help sustain application back at work.
Can the course be delivered at our workplace?
Yes. We deliver onsite at your premises in the Philippines, or at an arranged venue that we can recommend for you.
What are the technical requirements for online training?
A stable internet connection, a device with a camera and microphone, and access to the video platform agreed in advance. We share joining details and run a quick check beforehand.
How much does the course cost?
There are four options: USD 679.97 for a 60-minute lunch talk session, USD 259.97 per participant for a half day, USD 419.97 per participant for 1 day and USD 569.97 per participant for 2 days. Group discounts of up to 40% are available.
When is the next available date?
Contact us for the latest Listening as a Leadership Skill Course in Philippines schedules. Email [email protected] or send an enquiry using the form on this page.
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Available across the Philippines.
Our corporate training course is also available in the cities and provinces below. We deliver onsite at your premises, at an arranged venue, or live online wherever your team is based.
- Quezon City
- Manila
- Davao City
- Caloocan
- Cebu City
- Zamboanga City
- Taguig
- Antipolo
- Pasig
- Cagayan de Oro
- Parañaque
- Valenzuela
- Bacoor
- General Santos
- Makati
- Dasmariñas
- Las Piñas
- Mandaluyong
- Bacolod
- Muntinlupa
- Angeles
- Baguio
- San Jose del Monte
- Tarlac City
- Calamba
- Malolos
- Santa Rosa
- Iligan
- Marikina
- Navotas
- Boracay (Aklan)
- Palawan (Puerto Princesa City)
- Bohol (Tagbilaran City)
- Siargao (Surigao del Norte)
- Coron (Palawan)
- Vigan (Ilocos Sur)
- Sagada (Mountain Province)
- Batangas (Batangas City)
- Batanes (Basco)
- Dumaguete (Negros Oriental)
From enquiry to delivery.
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
- STEP 01
Send your enquiry
Tell us your dates, numbers and preferred format using the form below.
- STEP 02
Pre-course consultation
We discuss your goals, audience and context so the content fits.
- STEP 03
Receive a proposal
Scope, schedule and quotation, with time to consider before agreeing.
- STEP 04
Confirm and prepare
Dates locked, materials prepared and the facilitator matched to your group.
- STEP 05
Deliver and follow up
The course runs, and post-course follow-up sustains it back at work.
Ready to invest in your team?
Fill up the form and we will get back to you in less than 1 working day. Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs.
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We’re here to help
Ask about dates, delivery formats, group sizes or a customised version of this course for your organisation. A training consultant will come back to you directly.
KNOWLES TRAINING INSTITUTE · PHILIPPINES