Knowles Training Institute · Philippines
Negotiation Skills for Healthcare Professionals Course in Philippines
Build the preparation, communication, collaborative bargaining and resolution skills healthcare professionals need to negotiate effectively in complex workplace situations. A practical corporate training course delivered privately for organisations in the Philippines, whether onsite, virtual or at an arranged venue.
The key facts, in one place.
A quick summary of what HR, L&D teams and business leaders usually need before shortlisting this programme.
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Final delivery format and duration depend on the agreed programme scope and audience.
What is the Negotiation Skills for Healthcare Professionals course?
Negotiation is a regular part of healthcare work, from coordinating resources and responsibilities to resolving disagreements, discussing service expectations and aligning multidisciplinary teams. Healthcare professionals need a structured approach that supports clear communication, sound judgement and constructive working relationships.
Effective healthcare negotiation is more than persuading others to agree. It involves preparation, understanding interests, recognising constraints, managing emotion, balancing competing priorities and identifying practical options that support safe and effective service delivery.
This course helps participants strengthen the practical skills needed to prepare for negotiations, handle difficult conversations, manage resistance, communicate expectations and move discussions towards workable outcomes.
In this Negotiation Skills for Healthcare Professionals course, participants learn a structured negotiation process they can apply to team coordination, workload discussions, resource allocation, stakeholder conversations and other healthcare settings. The focus is practical, with realistic scenarios, structured practice and tools that can be adapted to different healthcare contexts.
Negotiation preparation
Clarify objectives, priorities, boundaries and alternatives before discussions begin.
Healthcare communication
Present expectations clearly, ask effective questions and listen for concerns.
Collaborative bargaining
Work through competing priorities and possible trade-offs constructively.
Clinical judgement
Balance service needs, team capacity, relationships and practical constraints.
Difficult conversations
Respond constructively to resistance, tension and challenging behaviour.
Agreement and follow-up
Confirm decisions, responsibilities and next steps clearly.
Is this course right for your team?
A quick check against what this programme does and does not set out to do.
A good fit if
- Your team regularly negotiates resources, responsibilities, priorities or service expectations
- Participants need a more structured way to prepare for difficult workplace conversations
- You want healthcare professionals to handle competing priorities more constructively
- Your team needs more confidence managing resistance, tension or strong opinions
- You want greater consistency in agreements, responsibilities and follow-up
Consider another course if
- You need clinical skills training rather than negotiation practice
- Your priority is formal mediation or grievance procedure rather than workplace negotiation
- You are looking for a qualification or accreditation rather than practical workplace training
- You need healthcare law or compliance training rather than negotiation skills
Not sure? Tell us the situation and we will point you to a better-fitting programme.
What business problems does this course help address?
These are the day-to-day symptoms organisations describe when they ask us about negotiation skills training.
Discussions start without a plan
Objectives, priorities, constraints and acceptable outcomes are not clear before conversations begin.
Priorities compete
Clinical, operational and staffing needs can pull teams in different directions.
Tension affects communication
Pressure and workload can make difficult conversations harder to manage constructively.
Resources are contested
Teams may disagree about staffing, time, equipment, responsibilities or access to support.
Positions become entrenched
People focus on preferred solutions instead of the interests and constraints behind them.
Agreements remain unclear
Responsibilities, expectations or next steps are not confirmed clearly enough after discussion.
What participants will be better able to do.
Below is the list of course benefits of our Negotiation Skills for Healthcare Professionals course in Philippines.
Below is the list of course objectives of our Negotiation Skills for Healthcare Professionals course in Philippines.
- Define negotiation objectives, priorities and acceptable outcomes
- Assess interests, constraints, responsibilities and available options
- Prepare alternatives before difficult discussions begin
- Use questioning and listening to uncover relevant concerns
- Communicate expectations and service needs clearly
- Distinguish stated positions from underlying interests
- Manage proposals and trade-offs with greater discipline
- Respond to resistance, tension and difficult behaviour constructively
- Negotiate across clinical, operational and administrative teams
- Balance service needs with capacity, relationships and practical constraints
- Confirm agreements, responsibilities and next steps clearly
- Reflect on negotiation performance and identify improvements
How the two days are structured.
Each stage builds on the one before it, so participants leave with a working method rather than a set of tips.
- STAGE 01
Prepare
Clarify objectives, priorities, boundaries and practical constraints.
- STAGE 02
Understand
Identify interests, pressures, responsibilities and likely concerns.
- STAGE 03
Engage
Open the discussion, ask effective questions and communicate expectations clearly.
- STAGE 04
Negotiate
Manage proposals, trade-offs, resistance and competing priorities.
- STAGE 05
Agree
Confirm workable outcomes, responsibilities and next steps with clarity.
What the course covers.
Below is the list of course content of our Negotiation Skills for Healthcare Professionals course in Philippines.
- Defining negotiation objectivesClarifying priorities, acceptable outcomes and boundaries.
- Assessing pressures and constraintsUnderstanding workload, service needs, responsibilities and available options.
- Planning alternativesPreparing fallback options and decision criteria before discussion.
- Opening difficult discussionsSetting the tone, purpose and structure for a constructive conversation.
- Questioning and listeningUsing questions to uncover concerns, interests and possible solutions.
- Communicating expectationsExplaining service needs, responsibilities and constraints clearly.
- Managing proposalsStructuring options and possible areas for movement.
- Working through trade-offsBalancing competing priorities while protecting essential needs.
- Handling resistanceResponding to tension, pressure and challenging behaviour constructively.
- Balancing service and capacityWeighing practical limits against team and organisational priorities.
- Confirming agreementsTurning discussion into clear commitments, responsibilities and next steps.
- Reviewing performanceCapturing lessons and improving future negotiation preparation.
How participants learn.
An active learning approach. Short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
- 01
Learn
Short, focused facilitator input on the concept and why it matters.
- 02
See
Worked examples and realistic scenarios drawn from healthcare workplace negotiations.
- 03
Practise
Small-group activities and exercises where participants try the method.
- 04
Apply
Participants work the method against their own healthcare and team negotiation situations.
- 05
Reflect
Structured review and an action plan to take back to the workplace.
Where participants can apply these skills.
The situations participants most often report using the course material in once they return to the office.
Resource allocation
Negotiating staffing, equipment, time and access to limited resources.
Workload discussions
Working through competing priorities, capacity and responsibilities.
Multidisciplinary teamwork
Aligning different professional perspectives around practical next steps.
Service expectations
Clarifying roles, standards, timelines and responsibilities with stakeholders.
Interdepartmental issues
Resolving differences between teams with competing operational needs.
Difficult conversations
Handling tension, disagreement and resistance while keeping discussions constructive.
Who should attend this course?
This Negotiation Skills for Healthcare Professionals course in Philippines is ideal for healthcare staff and leaders who regularly manage competing priorities, difficult discussions or cross-team negotiations.
- Healthcare Professionals
- Clinical Leaders
- Department Managers
- Administrators
- Allied Health Professionals
- Nursing Leaders
- Healthcare Supervisors
Prerequisites & experience level
No prior negotiation qualification is required. The programme is pitched at foundation to intermediate level and works well for healthcare professionals with different levels of leadership, coordination and negotiation experience.
Group size
- Minimum: 1 participant
- Maximum: 25 participants
We keep the session interactive at every size, so everyone takes part in the discussion and the hands-on practice.
How the two days run.
The standard delivery is 2 full days, 9am to 5pm. The outline below shows the shape of a typical day; the exact running order is confirmed with you before delivery.
Day one: preparation and healthcare negotiation strategy
- 9:00Welcome, objectives and the healthcare negotiation process
- 10:30Defining objectives, priorities and acceptable outcomes
- 11:30Understanding pressures, constraints and stakeholder interests
- 13:00Lunch
- 14:00Opening difficult discussions and setting expectations
- 15:30Questioning, listening and communicating service needs
- 17:00Day one review and reflection
Day two: trade-offs, resistance and agreement
- 9:00Recap and managing proposals and alternatives
- 10:30Working through trade-offs and competing priorities
- 11:30Handling resistance, tension and challenging behaviour
- 13:00Lunch
- 14:00Balancing service needs with practical constraints
- 15:30Confirming agreements, responsibilities and next steps
- 17:00Action planning and close
Format, customisation and facilitator.
Format & delivery
The duration of this Negotiation Skills for Healthcare Professionals course in Philippines is 2 full days. Knowles Training Institute Philippines will also be able to contextualise this course according to different durations.
- 3 full days
- 2 full days · 9am to 5pm (standard)
- 1 day
- Half day
- 90 minutes
- 60 minutes
Delivered onsite at your premises, at an arranged venue, or live online.
Customisation
The programme can be contextualised to your organisation without diluting the core capability or depth of learning. Commonly adapted:
- Examples and terminology from your sector
- Activities built around your own healthcare scenarios and workplace situations
- Duration and depth of each topic
- Participant level and mix of roles
- Action plans aligned to your objectives
Facilitator matching
We match the facilitator to your audience and context rather than assigning whoever is free. We consider:
- The seniority and mix of the group
- Your industry and working environment
- The delivery format and language of the session
- The specific outcomes you have asked for
A pre-course consultation is held before delivery so the content lands on the day.
What participants receive.
Each participant will receive the following materials for the Negotiation Skills for Healthcare Professionals course in Philippines.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, templates and reference sheets used in the practical activities.
Presentation Slides
The slide deck used during the course, provided for later reference.
Certification of Completion
Each course participant will receive a certification of training completion.
Included with every booking, at no additional charge.
Pricing and investment.
There are 4 pricing options available for this Negotiation Skills for Healthcare Professionals course in Philippines. Course participants not in Philippines may choose to sign up for our online Negotiation Skills for Healthcare Professionals course.
USD 679.97
Unlimited participants
USD 259.97
Per participant
USD 419.97
Per participant
USD 569.97
Standard delivery
What’s included
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
40%
Real results. Trusted by leading organisations.
What our participants say
Written feedback published on our Knowles Training Institute reviews page.
Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!
It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.
I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.
Why organisations choose us
Everything you need to know before you enrol.
Something not covered here? Add it to your enquiry and we will answer it directly.
Who is this course designed for?
Healthcare professionals, clinical leaders, department managers, administrators, allied health professionals, nursing leaders and healthcare supervisors who regularly manage difficult discussions or competing priorities.
What are the learning objectives of this course?
Participants learn to prepare negotiations, assess interests and constraints, communicate service needs clearly, manage proposals and trade-offs, respond to tension and resistance, balance competing priorities and confirm workable agreements.
Do participants need any prior experience?
No. The programme is pitched at foundation to intermediate level and works well for mixed groups where some participants have had little or no formal prior training in this area.
What is the duration of the course?
Standard delivery is 2 full days, 9am to 5pm. We can also contextualise the workshop to 3 full days, 1 day, half day, 90 minutes or 60 minutes.
Is the programme available online?
Yes. We deliver interactive, facilitator-led virtual sessions with the same activities, discussion and practice as the in-person format.
Can this course be customised for our organisation?
Yes. We adapt the examples, terminology, activities, duration and action plans to your industry and objectives, without diluting the core capability or depth of learning.
What is the group size for this course?
Group sizes run from a minimum of 1 participant to a maximum of 25. Smaller groups allow more individual attention, and the format stays interactive at every size.
Will participants receive a certificate on completion?
Yes. Each course participant will receive a certification of training completion.
What training methodology do you use?
An active learning approach: short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
Will we receive course materials?
Yes. Each participant receives a learner’s guide, course handouts and the presentation slides used during the course, plus a certification of training completion.
Is there any pre-course preparation?
No formal pre-work is required. We do hold a pre-course consultation with you to understand your goals and context so the content lands well on the day.
Is there post-course support?
Yes. Participants keep all resources, and we provide post-course follow-up where applicable to help sustain application back at work.
Can the course be delivered at our workplace?
Yes. We deliver onsite at your premises in the Philippines, or at an arranged venue that we can recommend for you.
What are the technical requirements for online training?
A stable internet connection, a device with a camera and microphone, and access to the video platform agreed in advance. We share joining details and run a quick check beforehand.
How much does the course cost?
There are four options: USD 679.97 for a 60-minute lunch talk session, USD 259.97 per participant for a half day, USD 419.97 per participant for 1 day and USD 569.97 per participant for 2 days. Group discounts of up to 40% are available.
When is the next available date?
Contact us for the latest Negotiation Skills for Healthcare Professionals course in Philippines schedules. Email [email protected] or send an enquiry using the form on this page.
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Available across the Philippines.
Our corporate training course is also available in the cities and provinces below. We deliver onsite at your premises, at an arranged venue, or live online wherever your team is based.
- Quezon City
- Manila
- Davao City
- Caloocan
- Cebu City
- Zamboanga City
- Taguig
- Antipolo
- Pasig
- Cagayan de Oro
- Parañaque
- Valenzuela
- Bacoor
- General Santos
- Makati
- Dasmariñas
- Las Piñas
- Mandaluyong
- Bacolod
- Muntinlupa
- Angeles
- Baguio
- San Jose del Monte
- Tarlac City
- Calamba
- Malolos
- Santa Rosa
- Iligan
- Marikina
- Navotas
- Boracay (Aklan)
- Palawan (Puerto Princesa City)
- Bohol (Tagbilaran City)
- Siargao (Surigao del Norte)
- Coron (Palawan)
- Vigan (Ilocos Sur)
- Sagada (Mountain Province)
- Batangas (Batangas City)
- Batanes (Basco)
- Dumaguete (Negros Oriental)
From enquiry to delivery.
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
- STEP 01
Send your enquiry
Tell us your dates, numbers and preferred format using the form below.
- STEP 02
Pre-course consultation
We discuss your goals, audience and context so the content fits.
- STEP 03
Receive a proposal
Scope, schedule and quotation, with time to consider before agreeing.
- STEP 04
Confirm and prepare
Dates locked, materials prepared and the facilitator matched to your group.
- STEP 05
Deliver and follow up
The course runs, and post-course follow-up sustains it back at work.
Ready to invest in your team?
Fill up the form and we will get back to you in less than 1 working day. Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs.
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We’re here to help
Ask about dates, delivery formats, group sizes or a customised version of this course for your organisation. A training consultant will come back to you directly.
KNOWLES TRAINING INSTITUTE · PHILIPPINES