Knowles Training Institute · Philippines
Strategic Account Management Course in Philippines
Build the account planning, relationship management, customer retention and strategic growth skills that help sales professionals manage key accounts with greater structure. A practical corporate training course delivered privately for organisations in the Philippines, whether onsite, virtual or at an arranged venue.
The key facts, in one place.
A quick summary of what HR, L&D teams and business leaders usually need before shortlisting this programme.
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Final delivery format and duration depend on the agreed programme scope and audience.
What is the Strategic Account Management course?
Whether it’s answering emails, taking in calls, or scheduling flights, account management activities might seem easy, but it’s one of the most in-demand jobs that require a lot of attention to detail and high resistance to a pressured environment. Read on to find the list of strategic account management and which of them could benefit your organization.
Strategic Account Management are skills needed to maintain the continuity of business operations and coordinate activities being conducted. Businesses have Strategic Account Management as part of their core needs in order to function properly, yet most business professionals tend to overlook and underestimate the value of having Strategic Account Management.
Learning Strategic Account Management is necessary for building one’s capacity as a well-versed and competent business professional. Every business professional needs to know how to perform key functions in order to progress in the corporate ladder.
In this Strategic Account Management course, participants will learn the basic strategic account management that they need to have. This course will discuss the scope of strategic account management as well as its function in the business setting. Part of this course will also teach how to do strategic account management on par with best practices and business standards.
Work organisation
Plan tasks, schedules and information systematically.
Professional communication
Write, speak and respond with clarity and courtesy.
Records & documents
Keep, file and retrieve records accurately.
Office coordination
Coordinate meetings, resources and follow-up.
Everyday office tools
Apply the programs commonly used in administrative work.
Problem resolution
Handle workplace issues calmly and constructively.
Is this course right for your team?
A quick check against what this programme does and does not set out to do.
A good fit if
- Your team handles scheduling, correspondence, records or office coordination
- Administrative work is shared across roles rather than owned by one person
- You want a consistent standard for how documents and communication are handled
- Staff have picked up the work on the job and never had formal training in it
- You need people to stay accurate and organised during busy periods
Consider another course if
- You need advanced spreadsheet or software training rather than administrative practice
- Your priority is leadership or people management rather than office coordination
- You are looking for a qualification or accreditation rather than practical workplace training
- You want a single specialist topic in depth, such as minute taking or records compliance alone
Not sure? Tell us the situation and we will point you to a better-fitting programme.
What business problems does this course help address?
These are the day-to-day symptoms organisations describe when they ask us about strategic account management training.
Work is handled reactively
Requests are dealt with in the order they arrive rather than by priority, so important tasks slip.
Follow-up actions are missed
Commitments made in meetings or email are not tracked through to completion.
Records are hard to locate
Documents and files are stored inconsistently, so retrieving them takes longer than it should.
Written communication creates confusion
Messages need clarifying, which generates extra correspondence and delay.
Office tools are underused
Staff rely on manual workarounds instead of the programs already available to them.
Accuracy drops under pressure
Details are overlooked during busy periods, and the rework costs more time than the original task.
What participants will be better able to do.
Below is the list of course benefits of our Strategic Account Management course in Philippines.
Below is the list of course objectives of our Strategic Account Management course in Philippines.
- Understand the purpose of having strategic account management
- Determine how to effectively conduct account management activities
- Perform tasks related to account management functions
- Learn how to use commonly used programs for account management functions
- Familiarize with the scope of strategic account management
- Understand the impact of strategic account management in increasing productivity
- Deliver results when performing account management activities
- Manage communication and paper trails correctly
- Handle the management of documents and files properly
- Perform office management and schedule activities
- Handle office resources for activities and projects
- Implement best practices in using strategic account management
How the two days are structured.
Each stage builds on the one before it, so participants leave with a working method rather than a set of tips.
- STAGE 01
Understand
What administrative work covers, its scope, and why it matters to the organisation.
- STAGE 02
Organise
Plan tasks and schedules, and set up records and documents so they can be found.
- STAGE 03
Communicate
Handle correspondence, requests and paper trails clearly and professionally.
- STAGE 04
Coordinate
Manage office resources, activities and schedules across people and projects.
- STAGE 05
Improve
Apply best practices and standards, and resolve the problems that come up in the role.
What the course covers.
Below is the list of course content of our Strategic Account Management course in Philippines.
- What is administrative work?The nature of administrative work and where it sits in the organisation.
- What is the scope of administrative work?The range of responsibilities the role covers day to day.
- Why is it important for everyone to learn strategic account management?How these skills support every role, not only dedicated administrators.
- Performing administrative workHow to perform the work properly and handle tasks effectively.
- Office administration and managementCoordinating the office, its resources and its activities.
- Applying commonly used tools for administrative workThe programs and tools that support the role.
- Communication in administrative workHandling correspondence, requests and updates professionally.
- CommunicationClear, courteous written and spoken communication at work.
- Keeping records and handling documentsFiling, retrieval and accurate document handling.
- Document managementOrganising documents so they stay accurate and accessible.
- Problem resolutionWorking through the issues that arise in administrative work.
- Improving strategic account managementBuilding on current practice towards a consistent standard.
How participants learn.
An active learning approach. Short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
- 01
Learn
Short, focused facilitator input on the concept and why it matters.
- 02
See
Worked examples and realistic scenarios drawn from office practice.
- 03
Practise
Small-group activities and exercises where participants try the method.
- 04
Apply
Participants work the method against their own real tasks and situations.
- 05
Reflect
Structured review and an action plan to take back to the workplace.
Where participants can apply these skills.
The situations participants most often report using the course material in once they return to the office.
Correspondence and enquiries
Handling email, calls and requests clearly, promptly and to a consistent standard.
Scheduling and diary work
Planning schedules, arranging meetings and managing competing bookings.
Records and filing
Storing, naming and retrieving documents so colleagues can find them too.
Meeting support
Preparing papers, capturing actions and following them through to completion.
Office resources and projects
Coordinating supplies, venues and resources for activities and projects.
Busy periods and deadlines
Prioritising competing demands while keeping accuracy under pressure.
Who should attend this course?
This Strategic Account Management workshop in Philippines is ideal for anyone who would like to gain a strong grasp and improve their Strategic Account Management.
- All Staff Within An Organisation
- Managers
- Team Leaders
- Executives
- Assistants
- Officers
- Secretaries
Prerequisites & experience level
No prior experience or formal qualification is required. The programme is pitched at foundation to intermediate level and works well for mixed groups where some participants have picked up administrative work on the job and others have had no formal training in it.
Group size
- Minimum: 1 participant
- Maximum: 25 participants
We keep the session interactive at every size, so everyone takes part in the discussion and the hands-on practice.
How the two days run.
The standard delivery is 2 full days, 9am to 5pm. The outline below shows the shape of a typical day; the exact running order is confirmed with you before delivery.
Day one: understanding and organising the work
- 9:00Welcome, objectives and what administrative work covers
- 10:30The scope of administrative work and why it matters to everyone
- 11:30Performing the work properly and handling tasks effectively
- 13:00Lunch
- 14:00Communication in administrative work
- 15:30Keeping records and handling documents
- 17:00Day one review and reflection
Day two: tools, coordination and improvement
- 9:00Recap and applying commonly used tools for administrative work
- 10:30Office administration and management
- 11:30Document management in practice
- 13:00Lunch
- 14:00Problem resolution in administrative work
- 15:30Improving strategic account management and best practices
- 17:00Action planning and close
Format, customisation and facilitator.
Format & delivery
The duration of this Strategic Account Management in Philippines workshop is 2 full days. Knowles Training Institute Philippines will also be able to contextualise this workshop according to different durations.
- 3 full days
- 2 full days · 9am to 5pm (standard)
- 1 day
- Half day
- 90 minutes
- 60 minutes
Delivered onsite at your premises, at an arranged venue, or live online.
Customisation
The programme can be contextualised to your organisation without diluting the core capability or depth of learning. Commonly adapted:
- Examples and terminology from your sector
- Activities built around your own documents and processes
- Duration and depth of each topic
- Participant level and mix of roles
- Action plans aligned to your objectives
Facilitator matching
We match the facilitator to your audience and context rather than assigning whoever is free. We consider:
- The seniority and mix of the group
- Your industry and working environment
- The delivery format and language of the session
- The specific outcomes you have asked for
A pre-course consultation is held before delivery so the content lands on the day.
What participants receive.
Each participant will receive the following materials for the Strategic Account Management course in Philippines.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, templates and reference sheets used in the practical activities.
Presentation Slides
The slide deck used during the course, provided for later reference.
Certification of Completion
Each course participant will receive a certification of training completion.
Included with every booking, at no additional charge.
Pricing and investment.
There are 4 pricing options available for this Strategic Account Management course in Philippines. Course participants not in Philippines may choose to sign up for our online Strategic Account Management training course.
USD 679.97
Unlimited participants
USD 259.97
Per participant
USD 419.97
Per participant
USD 569.97
Standard delivery
What’s included
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
40%
Real results. Trusted by leading organisations.
What our participants say
Written feedback published on our Knowles Training Institute reviews page.
Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!
It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.
I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.
Why organisations choose us
Everything you need to know before you enrol.
Something not covered here? Add it to your enquiry and we will answer it directly.
Who is this course designed for?
All staff within an organisation, managers, team leaders, executives, assistants, officers and secretaries. Anyone who would like to gain a strong grasp of strategic account management and improve them.
What are the learning objectives of this course?
Participants learn to conduct account management activities effectively, use commonly used programs, manage communication and paper trails, handle documents and files, perform office management and scheduling, and implement best practices in administrative work.
Do participants need any prior experience?
No. The programme is pitched at foundation to intermediate level and works well for mixed groups where some participants have had little or no formal prior training in this area.
What is the duration of the course?
Standard delivery is 2 full days, 9am to 5pm. We can also contextualise the workshop to 3 full days, 1 day, half day, 90 minutes or 60 minutes.
Is the programme available online?
Yes. We deliver interactive, facilitator-led virtual sessions with the same activities, discussion and practice as the in-person format.
Can this course be customised for our organisation?
Yes. We adapt the examples, terminology, activities, duration and action plans to your industry and objectives, without diluting the core capability or depth of learning.
What is the group size for this course?
Group sizes run from a minimum of 1 participant to a maximum of 25. Smaller groups allow more individual attention, and the format stays interactive at every size.
Will participants receive a certificate on completion?
Yes. Each course participant will receive a certification of training completion.
What training methodology do you use?
An active learning approach: short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
Will we receive course materials?
Yes. Each participant receives a learner’s guide, course handouts and the presentation slides used during the course, plus a certification of training completion.
Is there any pre-course preparation?
No formal pre-work is required. We do hold a pre-course consultation with you to understand your goals and context so the content lands well on the day.
Is there post-course support?
Yes. Participants keep all resources, and we provide post-course follow-up where applicable to help sustain application back at work.
Can the course be delivered at our workplace?
Yes. We deliver onsite at your premises in the Philippines, or at an arranged venue that we can recommend for you.
What are the technical requirements for online training?
A stable internet connection, a device with a camera and microphone, and access to the video platform agreed in advance. We share joining details and run a quick check beforehand.
How much does the course cost?
There are four options: USD 679.97 for a 60-minute lunch talk session, USD 259.97 per participant for a half day, USD 419.97 per participant for 1 day and USD 569.97 per participant for 2 days. Group discounts of up to 40% are available.
When is the next available date?
Contact us for the latest Strategic Account Management course in Philippines schedules. Email [email protected] or send an enquiry using the form on this page.
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Available across the Philippines.
Our corporate training course is also available in the cities and provinces below. We deliver onsite at your premises, at an arranged venue, or live online wherever your team is based.
- Quezon City
- Manila
- Davao City
- Caloocan
- Cebu City
- Zamboanga City
- Taguig
- Antipolo
- Pasig
- Cagayan de Oro
- Parañaque
- Valenzuela
- Bacoor
- General Santos
- Makati
- Dasmariñas
- Las Piñas
- Mandaluyong
- Bacolod
- Muntinlupa
- Angeles
- Baguio
- San Jose del Monte
- Tarlac City
- Calamba
- Malolos
- Santa Rosa
- Iligan
- Marikina
- Navotas
- Boracay (Aklan)
- Palawan (Puerto Princesa City)
- Bohol (Tagbilaran City)
- Siargao (Surigao del Norte)
- Coron (Palawan)
- Vigan (Ilocos Sur)
- Sagada (Mountain Province)
- Batangas (Batangas City)
- Batanes (Basco)
- Dumaguete (Negros Oriental)
From enquiry to delivery.
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
- STEP 01
Send your enquiry
Tell us your dates, numbers and preferred format using the form below.
- STEP 02
Pre-course consultation
We discuss your goals, audience and context so the content fits.
- STEP 03
Receive a proposal
Scope, schedule and quotation, with time to consider before agreeing.
- STEP 04
Confirm and prepare
Dates locked, materials prepared and the facilitator matched to your group.
- STEP 05
Deliver and follow up
The course runs, and post-course follow-up sustains it back at work.
Ready to invest in your team?
Fill up the form and we will get back to you in less than 1 working day. Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs.
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We’re here to help
Ask about dates, delivery formats, group sizes or a customised version of this course for your organisation. A training consultant will come back to you directly.
KNOWLES TRAINING INSTITUTE · PHILIPPINES