Knowles Training Institute · Philippines
Traits Of Great Sales People Course in Philippines
Develop the behaviours, habits and mindset that help sales professionals build trust, stay resilient and create consistent customer value. A practical corporate training course delivered privately for organisations in the Philippines, whether onsite, virtual or at an arranged venue.
The key facts, in one place.
A quick summary of what HR, L&D teams and business leaders usually need before shortlisting this programme.
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Final delivery format and duration depend on the agreed programme scope and audience.
What is the Traits Of Great Sales People course?
Great sales performance is often linked to a repeatable set of behaviours rather than personality alone. Strong salespeople prepare well, listen carefully, stay curious, communicate clearly and keep customer value at the centre of the conversation.
Successful salespeople also need resilience and self-management. They recover from rejection, maintain discipline when pipelines are quiet and continue learning from both wins and losses instead of relying only on confidence or charisma.
Trust is another defining trait. Customers are more likely to engage with salespeople who are credible, responsive, honest about fit and able to ask useful questions without becoming overly pushy.
In this Traits Of Great Sales People course, participants examine the behaviours that support stronger sales performance and customer relationships. They learn how to build better habits around preparation, curiosity, listening, resilience, credibility and disciplined follow-up.
Preparation
Enter customer conversations with purpose, context and clear next-step thinking.
Curiosity
Ask useful questions and stay genuinely interested in the customer’s situation.
Active listening
Listen for needs, concerns and meaning before deciding how to respond.
Credibility
Build trust through honesty, relevance and reliable follow-through.
Resilience
Recover from rejection and maintain productive effort under pressure.
Discipline
Maintain consistent prospecting, follow-up and self-review habits.
Is this course right for your team?
A quick check against what this programme does and does not set out to do.
A good fit if
- Your team needs stronger habits and behaviours behind day-to-day sales performance
- Salespeople need to build trust and consistency across different customer situations
- You want a common standard for preparation, listening, resilience and follow-through
- Sales staff have learned mainly through experience and need a practical behavioural framework
- You need stronger self-management and consistency during pressure, rejection or slow periods
Consider another course if
- You need CRM software training rather than sales behaviour and performance skills
- Your priority is sales leadership or team management rather than individual sales habits
- You are looking for a qualification or accreditation rather than practical workplace training
- You need specialist negotiation, prospecting or closing training rather than broader sales behaviours
Not sure? Tell us the situation and we will point you to a better-fitting programme.
What business problems does this course help address?
These are the day-to-day symptoms organisations describe when they ask us about sales performance and behaviour training.
Preparation is inconsistent
Customer conversations depend too much on improvisation rather than clear objectives and useful context.
Listening is too shallow
Salespeople focus on what to say next instead of fully understanding the customer.
Rejection affects momentum
Setbacks reduce energy and activity instead of becoming useful feedback for the next attempt.
Trust is fragile
Overpromising, weak follow-through or generic communication reduces credibility with customers.
Curiosity is limited
Salespeople rely on assumptions instead of asking questions that reveal what really matters.
Good habits fade
Prospecting, follow-up and self-review become irregular when workloads increase or motivation drops.
What participants will be better able to do.
Below is the list of course benefits of our Traits Of Great Sales People course in Philippines.
Below is the list of course objectives of our Traits Of Great Sales People course in Philippines.
- Identify the behaviours commonly associated with strong sales performance
- Prepare for customer conversations with greater discipline
- Use curiosity to explore customer needs more deeply
- Listen actively and respond to what the customer is actually saying
- Communicate with greater clarity, relevance and credibility
- Recognise the behaviours that build or weaken customer trust
- Respond to rejection and setbacks with greater resilience
- Maintain productive effort during slow or difficult periods
- Use self-review to learn from wins and losses
- Build stronger prospecting and follow-up discipline
- Adapt behaviours to different customers and sales situations
- Create a practical personal sales improvement plan
How the two days are structured.
Each stage builds on the one before it, so participants leave with a working method rather than a set of tips.
- STAGE 01
Prepare
Build the discipline to enter sales conversations with purpose and useful context.
- STAGE 02
Listen
Use curiosity and attention to understand the customer before responding.
- STAGE 03
Build trust
Strengthen credibility through honesty, relevance and reliable follow-through.
- STAGE 04
Recover
Respond constructively to rejection, setbacks and difficult sales situations.
- STAGE 05
Repeat
Turn productive behaviours into consistent habits through review and practice.
What the course covers.
Below is the list of course content of our Traits Of Great Sales People training course in Philippines.
- What makes a great salesperson?The behaviours and habits that support trust, consistency and customer value.
- Preparation and purposeEntering conversations with context, objectives and a useful next step in mind.
- Ownership and disciplineTaking responsibility for activity, follow-up and personal improvement.
- CuriosityUsing questions to understand the customer instead of relying on assumptions.
- Active listeningPaying attention to meaning, concerns and priorities before responding.
- Customer relevanceConnecting conversations and recommendations to what matters most to the customer.
- CredibilityBuilding trust through clear communication, honesty and reliable follow-through.
- Handling rejectionResponding to setbacks without losing professionalism or productive momentum.
- Emotional controlManaging pressure, frustration and uncertainty during demanding sales situations.
- Follow-up disciplineMaintaining consistent actions, commitments and communication after customer conversations.
- Learning from resultsReviewing wins, losses and customer feedback to improve future performance.
- Building strong habitsTurning effective behaviours into routines that can be sustained over time.
How participants learn.
An active learning approach. Short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
- 01
Learn
Short, focused facilitator input on the concept and why it matters.
- 02
See
Worked examples and realistic scenarios drawn from sales conversations and performance challenges.
- 03
Practise
Small-group activities and exercises where participants try the method.
- 04
Apply
Participants work the method against their own real tasks and situations.
- 05
Reflect
Structured review and an action plan to take back to the workplace.
Where participants can apply these skills.
The situations participants most often report using the course material in once they return to work.
Customer meetings
Preparing with purpose, listening carefully and staying focused on the customer’s priorities.
Prospecting periods
Maintaining consistent activity and discipline even when response rates are low.
Difficult objections
Staying calm, curious and credible when customers challenge the recommendation.
Lost opportunities
Reviewing what happened, extracting useful lessons and moving forward constructively.
Account relationships
Building trust through relevance, reliability and honest communication over time.
Performance slumps
Returning to productive habits, controllable actions and disciplined self-review.
Who should attend this course?
This Traits Of Great Sales People workshop in Philippines is ideal for sales and client-facing professionals who want to strengthen the behaviours and habits that support consistent performance.
- Sales Professionals
- Account Managers
- Business Developers
- Sales Leaders
- Client-Facing Managers
- Key Account Executives
- Commercial Team Members
Prerequisites & experience level
No prior formal qualification is required. The programme is pitched at foundation to intermediate level and works well for mixed groups where participants want to strengthen the habits, mindset and behaviours behind effective selling.
Group size
- Minimum: 1 participant
- Maximum: 25 participants
We keep the session interactive at every size, so everyone takes part in the discussion and the hands-on practice.
How the two days run.
The standard delivery is 2 full days, 9am to 5pm. The outline below shows the shape of a typical day; the exact running order is confirmed with you before delivery.
Day one: mindset, preparation and customer focus
- 9:00Welcome, objectives and the traits behind strong sales performance
- 10:30Preparation, ownership and disciplined sales habits
- 11:30Curiosity and asking better customer questions
- 13:00Lunch
- 14:00Active listening and customer relevance
- 15:30Credibility, trust and professional communication
- 17:00Day one review and reflection
Day two: resilience, consistency and improvement
- 9:00Recap and managing rejection constructively
- 10:30Emotional control under pressure and uncertainty
- 11:30Follow-up discipline and reliable execution
- 13:00Lunch
- 14:00Learning from wins, losses and customer feedback
- 15:30Building a practical personal sales habit plan
- 17:00Action planning and close
Format, customisation and facilitator.
Format & delivery
The duration of this Traits Of Great Sales People in Philippines workshop is 2 full days. Knowles Training Institute Philippines will also be able to contextualise this workshop according to different durations.
- 3 full days
- 2 full days · 9am to 5pm (standard)
- 1 day
- Half day
- 90 minutes
- 60 minutes
Delivered onsite at your premises, at an arranged venue, or live online.
Customisation
The programme can be contextualised to your organisation without diluting the core capability or depth of learning. Commonly adapted:
- Examples and terminology from your sector
- Activities built around your own sales situations, performance challenges and customer conversations
- Duration and depth of each topic
- Participant level and mix of roles
- Action plans aligned to your objectives
Facilitator matching
We match the facilitator to your audience and context rather than assigning whoever is free. We consider:
- The seniority and mix of the group
- Your industry and working environment
- The delivery format and language of the session
- The specific outcomes you have asked for
A pre-course consultation is held before delivery so the content lands on the day.
What participants receive.
Each participant will receive the following materials for the Traits Of Great Sales People course in Philippines.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, templates and reference sheets used in the practical activities.
Presentation Slides
The slide deck used during the course, provided for later reference.
Certification of Completion
Each course participant will receive a certification of training completion.
Included with every booking, at no additional charge.
Pricing and investment.
There are 4 pricing options available for this Traits Of Great Sales People training course in Philippines. Course participants not in Philippines may choose to sign up for our online Traits Of Great Sales People training course.
USD 679.97
Unlimited participants
USD 259.97
Per participant
USD 419.97
Per participant
USD 569.97
Standard delivery
What’s included
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
40%
Real results. Trusted by leading organisations.
What our participants say
Written feedback published on our Knowles Training Institute reviews page.
Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!
It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.
I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.
Why organisations choose us
Everything you need to know before you enrol.
Something not covered here? Add it to your enquiry and we will answer it directly.
Who is this course designed for?
Sales professionals, account managers, business development executives, sales leaders, client-facing managers, key account executives and commercial team members who want to strengthen the behaviours behind effective selling.
What are the learning objectives of this course?
Participants learn to prepare with greater discipline, stay curious, listen actively, build credibility, manage rejection, maintain productive habits and use self-review to improve sales performance.
Do participants need any prior experience?
No. The programme is pitched at foundation to intermediate level and works well for mixed groups where some participants have had little or no formal prior training in this area.
What is the duration of the course?
Standard delivery is 2 full days, 9am to 5pm. We can also contextualise the workshop to 3 full days, 1 day, half day, 90 minutes or 60 minutes.
Is the programme available online?
Yes. We deliver interactive, facilitator-led virtual sessions with the same activities, discussion and practice as the in-person format.
Can this course be customised for our organisation?
Yes. We adapt the examples, terminology, activities, duration and action plans to your industry and objectives, without diluting the core capability or depth of learning.
What is the group size for this course?
Group sizes run from a minimum of 1 participant to a maximum of 25. Smaller groups allow more individual attention, and the format stays interactive at every size.
Will participants receive a certificate on completion?
Yes. Each course participant will receive a certification of training completion.
What training methodology do you use?
An active learning approach: short facilitator inputs, real examples, small-group practice, application to your own workplace situations, and structured reflection.
Will we receive course materials?
Yes. Each participant receives a learner’s guide, course handouts and the presentation slides used during the course, plus a certification of training completion.
Is there any pre-course preparation?
No formal pre-work is required. We do hold a pre-course consultation with you to understand your goals and context so the content lands well on the day.
Is there post-course support?
Yes. Participants keep all resources, and we provide post-course follow-up where applicable to help sustain application back at work.
Can the course be delivered at our workplace?
Yes. We deliver onsite at your premises in the Philippines, or at an arranged venue that we can recommend for you.
What are the technical requirements for online training?
A stable internet connection, a device with a camera and microphone, and access to the video platform agreed in advance. We share joining details and run a quick check beforehand.
How much does the course cost?
There are four options: USD 679.97 for a 60-minute lunch talk session, USD 259.97 per participant for a half day, USD 419.97 per participant for 1 day and USD 569.97 per participant for 2 days. Group discounts of up to 40% are available.
When is the next available date?
Contact us for the latest Traits Of Great Sales People course in Philippines schedules. Email [email protected] or send an enquiry using the form on this page.
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Available across the Philippines.
Our corporate training course is also available in the cities and provinces below. We deliver onsite at your premises, at an arranged venue, or live online wherever your team is based.
- Quezon City
- Manila
- Davao City
- Caloocan
- Cebu City
- Zamboanga City
- Taguig
- Antipolo
- Pasig
- Cagayan de Oro
- Parañaque
- Valenzuela
- Bacoor
- General Santos
- Makati
- Dasmariñas
- Las Piñas
- Mandaluyong
- Bacolod
- Muntinlupa
- Angeles
- Baguio
- San Jose del Monte
- Tarlac City
- Calamba
- Malolos
- Santa Rosa
- Iligan
- Marikina
- Navotas
- Boracay (Aklan)
- Palawan (Puerto Princesa City)
- Bohol (Tagbilaran City)
- Siargao (Surigao del Norte)
- Coron (Palawan)
- Vigan (Ilocos Sur)
- Sagada (Mountain Province)
- Batangas (Batangas City)
- Batanes (Basco)
- Dumaguete (Negros Oriental)
From enquiry to delivery.
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
- STEP 01
Send your enquiry
Tell us your dates, numbers and preferred format using the form below.
- STEP 02
Pre-course consultation
We discuss your goals, audience and context so the content fits.
- STEP 03
Receive a proposal
Scope, schedule and quotation, with time to consider before agreeing.
- STEP 04
Confirm and prepare
Dates locked, materials prepared and the facilitator matched to your group.
- STEP 05
Deliver and follow up
The course runs, and post-course follow-up sustains it back at work.
Ready to invest in your team?
Fill up the form and we will get back to you in less than 1 working day. Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs.
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We’re here to help
Ask about dates, delivery formats, group sizes or a customised version of this course for your organisation. A training consultant will come back to you directly.
KNOWLES TRAINING INSTITUTE · PHILIPPINES